Terms and Conditions – SundarbanTour.online

Welcome to SundarbanTour.online! By accessing or using our website and services, you agree to abide by the following Terms and Conditions. Please read them carefully, as they govern your use of our site and the booking services we offer.

1. General Information

  • Company Information: SundarbanTour.online provides ecotourism services and guided tours in the Sundarbans region. All our services are designed with an emphasis on environmental responsibility and cultural respect.

  • Eligibility: By using our site and services, you confirm that you are at least 18 years old or have obtained parental consent to use our services.

2. Booking and Payment

  • Booking Process: To book a tour, you must complete the booking form and provide all requested information. Confirmation of your booking will be provided via email.

  • Payment Terms: Full or partial payment may be required at the time of booking, depending on the tour package. Accepted payment methods will be outlined at the time of booking.

  • Currency: All payments are processed in INR (Indian Rupees) unless otherwise specified.

3. Cancellation and Refund Policy

  • Cancellations by the Customer: You may cancel your booking within 30 days of purchase. Cancellation fees may apply, ranging from 20% to 50% of the booking amount, depending on how close to the tour start date the cancellation is made.

  • Cancellations by SundarbanTour.online: We reserve the right to cancel bookings due to unforeseen circumstances, such as extreme weather, government restrictions, or safety concerns. In such cases, a full refund will be provided, or an alternative tour date will be offered.

  • Refunds: All refunds are processed within 30 days after cancellation. Refunds will be issued via the original payment method.

4. Tour Information and Responsibilities

  • Itinerary and Changes: Our itineraries are subject to change due to weather conditions, safety concerns, or other unforeseen circumstances. We strive to inform customers in advance if significant changes occur.

  • Customer Responsibilities: You are responsible for providing accurate information during booking and following all safety and conduct guidelines throughout the tour. SundarbanTour.online is not liable for any incidents that occur due to customer negligence.

  • Health and Safety: Participants must ensure they are in good health and fit for the activities planned. It is recommended to bring any necessary medications and inform our team of any health concerns.

5. Code of Conduct

  • Environmental Responsibility: We prioritize eco-friendly practices. Participants are expected to follow guidelines on waste disposal, refrain from disturbing wildlife, and adhere to responsible travel practices.

  • Respect for Local Communities: We aim to respect the traditions, customs, and privacy of local communities. Participants are encouraged to engage respectfully with local people and cultures.

6. Limitation of Liability

  • Assumption of Risk: By participating in our tours, you acknowledge and accept that ecotourism in the Sundarbans region carries inherent risks, including weather hazards and encounters with wildlife.

  • Liability Disclaimer: SundarbanTour.online is not responsible for any injuries, loss of property, or delays that may occur during the tour, except in cases of gross negligence on our part.

7. Privacy Policy

  • Data Collection and Use: SundarbanTour.online collects and processes personal data in line with our Privacy Policy. By using our services, you consent to our data practices, including the collection and processing of information necessary for booking and payment.

  • Third-Party Disclosure: We do not share personal data with third parties except as necessary to complete bookings or comply with legal obligations.

8. Intellectual Property Rights

  • Website Content: All content on SundarbanTour.online, including text, images, and graphics, is the property of SundarbanTour.online and is protected by copyright laws. Unauthorized use or reproduction is prohibited.

  • Trademarks: The logo and name SundarbanTour.online are trademarks owned by our company. Unauthorized use of our trademarks is strictly prohibited.

9. Amendments to Terms and Conditions

  • Changes to Terms: SundarbanTour.online reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

  • Acceptance of Changes: Continued use of our website and services after any changes to the Terms constitutes your acceptance of the revised Terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: smnale.pvt.ltd@gmail.com

By booking with SundarbanTour.online, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing us, and we look forward to making your Sundarbans experience unforgettable.